Sure… go ahead, push the Pro level expensive service… but if those who have Served the Country they live in are suddenly declared “Unqualified” for their Service… That’s a moral sticking point, Capitalism or not. If it’s a Military discount, the only conditions should be a valid Military ID, even if it’s labelled “Retired” or “Reserve” the Discount should count as active, coupled with as many other programs as the Service Member chooses to enter. Usually because it proves how awful Lowe’s is, from a moral standpoint. It seems that extended protection plans are also only possible with personal accounts, so you lose that too. Having Lowe’s cashiers push for MVP Pro signups at checkout might not cause as much frustrations if shoppers were better informed about what it does to the military discount. Judging from the tone and content of the reader comment quoted above, it seems that at least some Lowe’s cashiers are failing to mention the MVP Pro enrollment implications to shoppers. However, it is unclear whether Lowe’s has instructed or trained their cashiers to fully inform shoppers when soliciting MVP Pro signup at checkout. To Lowe’s credit, they do show their detailed “features list” on the account conversion page. Other retailers might have similar “this or that” account types and programs. If you can only have one account, you’ll have to determine which type of shopper account benefits you the most. Have two accounts and preserve your military discount, or convert over and lose it.

But, there doesn’t seem to be any other option. This might be hard to do if you only have one phone number and email address to associate with your accounts. Then, if you have both types of accounts, use your personal account to buy anything your military discount applies to, and the MVP account (if it’s worth the bother for you) on things that you cannot (or can no longer) use the military discount on. Keep your account as it is, and if you’re interested in the MVP program, create a new account to convert. If you are active military or a veteran (thank you all very much for your service!!), do NOT convert your account to an MVP Pro account. They seem to be under pressure to solicit sign-ups, but might not know the full fine print tied to the MVP Pro program. It could just very be that the cashiers aren’t fully aware of this. Lowe’s cashiers aren’t necessarily “tricking” shoppers into converting their personal accounts to MVP Pro accounts, causing them to lose their military discounts in the process. One presumed associate said: “Dude it’s free and you get money back on a gift card.” I took a look at Reddit’s Lowe’s board, which is where many employees go to share their frustrations with the company, and there are threads where cashiers share tips with each other on how to get enough MVP Pro signups to meet their supervisors’ pressuring expectations. It seems reasonable to expect that Lowe’s cashiers are also now being asked to sign people up for the MVP program. We’ve heard from Lowe’s cashiers who are pressured to convince customers to complete satisfaction surveys and apply for the store credit card. Still, having the discount irreversibly stripped off a user’s account seems worse. Lowe’s 10% military discount doesn’t save active military personnel or veterans as much as it used to, due to the unannounced changes they implemented in 2022. If you have a Lowe’s personal account and convert it to an MVP Pro account, you will lose the military discount. Looking at Lowe’s MVP Pro vs personal account details, it’s true. Lowe’s MVP Pro vs Personal Account Benefits To sum it up, the reader was asked to sign up for the MVP program at checkout, they did so, and then learned their military discount was gone and could not be restored.

LOWE’s DOES NOT HONOR MILITARY VETERANS!!! I now drive a little farther to Home Depot and will strive to never step foot in a Lowe’s again. Three days of phone calls, store visits to fix the problem and my Military discount remains a thing of the past. Lowe’s HQ customer service told me I couldn’t undo the process and was stuck with the MVP account which by the way is GARBAGE. I soon found out my Military account no longer existed and was told by customer service the MVP Account negated the military account. I was tricked by a Lowe’s cashier to sign up for their MVP program. So, anything that Lowe’s deems a commodity might be excluded from their military discount, if not already.Ī reader left a comment on my post about the military discount changes: Commodities (such as, but not limited to, electrical cable, electrical wire, dimensional lumber, plywood, and OSB)

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